公开课
高级秘书的国际化素质(英文授课)
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Secretaries and administrative support staff who have less than 4 years experience and want to become more professional in an International organisation. Learn new tools to support their Managers and teams more effectively such as Time Management, Cross-cultural Communication and overall enhance their professional image in-company.
培训目的
Learning how to be professional, to be a better cross culture communicator
Dealing with clients and customers from different countries
课程大纲
Sharing Experiences of a Secretarial Nature
What Makes a Good Secretary?
How to Be Professional
What it means to be professional
What expectations your foreign boss has of you
Our image at work (how we should & shouldn't dress)
How we speak to other colleagues and clients
Adapting your style to a more sophisticated one
Practicing good habits
You Represent Your Boss, so Do It Professionally!
Considering scenarios with bosses and clients that require diplomacy and tact
Cross Cultural Communication Skills
Understanding the importance of being a good communicator
How to deal with different cultures effectively
Understanding differences between Western and Chinese culture
Organizational Skills
What does it mean to be an organised person?
Learning basic TM principles
Forward thinking & anticipation
How to Write Minutes of the Meeting
Formal English for Business
Making your English more polite
Polishing off your style for letters
Do's and Don'ts of spoken English when being professional